Is there a setup fee?
There are absolutely no setup fees and no hidden fees on any of our plans. What you see is what you get both in price and service.
How do monthly plans work?
You select the plan(s) you need and want, we go over your requirements, then you are subscribed to your preferred plan(s). Once subscribed, work begins immediately.
Can I make changes to my plan later on?
Absolutely. You can upgrade or downgrade your plan anytime. You can also add and/or remove add-on services to your plan anytime.
How long are your contracts?
No contracts and no obligations, all plans are month-to-month and can be cancelled anytime, we will however try to win your business back any way we can.
Can I cancel any time?
You can cancel anytime and there are no cancellation fees. Please refer to our terms regarding obtaining and transfering your website.
What happens to my website if I cancel?
If your plan is cancelled, your site will become inactive until you re-subscribe. If you don't subscribe within a year, your site will be archived for later use.
What happens if I don't like the website design?
During the concept stage, we will work with you until you're completely satisfied with the end result. Even after your site is completed, we'll meet your design expectations by applying any revisions necessary to meet your needs.
Can I buyout my website when I cancel?
Absolutely, but we'll do everything we can to make sure it doesn't come to that. You and your business are important to us, we'll do whatever it takes to keep you happy.
How does the website buyout work?
Since every client's situation is different. You can contact us and we'll go over and discuss everything together
Do I need my own hosting provider?
No. All of our website monthly plans include secured and reliable hosting for your website.
How can I apply changes and update my website?
Submit your request to us using our Project Management System and take advantage of our ongoing support and updates.
What methods of payment do you accept?
Online payments include PayPal and eTransfer, offline payments include Cash, Cheque and Money Order. We aim to have more online payment processors soon.
How soon can my site be up and running?
Depending on the scope, average turnaround is between 3-5 weeks give or take, subject to client's response time of course and waitlist.
Are there any discounts?
Active discounts are displayed with a corner ribbon on select plans with discounted price shown. A standard 10% discount is applied to plans paid annually. Multiple Monthly Website Plans are eligible for discounts, contact us for details